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Privacy Policy

What Types of Personal Data We Process and How We Collect Them

We collect and process various types and categories of personal data, which may originate from our clients either in person, through our communication channels (such as our website), through the use of our services, or as part of our professional relationship. We may also collect and process personal data from publicly available sources such as commercial registries, public records, media outlets, or the internet—always in full compliance with the law.

The personal data we collect may include the following:

  • First and last name
  • Gender
  • Mailing address
  • Telephone number
  • IP address
  • Email address
  • Records of written communications to and from OneICT
  • Number of visits to our website
  • Account information and other financial details

This data is essential to providing high-quality services and continuously improving our offerings and functionality.

Cookies:
We use cookies on our website. Our Cookie Policy and all related details are displayed in the consent banner upon visiting our website.

Children’s Data

OneICT does not offer services targeted at children under the age of 16 and does not knowingly collect personal data from children for the purpose of marketing or promoting our services.

Legal Basis for Processing Your Personal Data

We process and manage your personal data in accordance with the European Union’s regulations based on one or more of the following legal grounds:

  • Contractual necessity: When it is required to fulfill a contractual agreement between us or to provide you with requested products or services.
  • Performance of other agreements: For any other agreements we may have entered into with you.
  • Legal obligations: When processing is necessary for OneICT to comply with legal requirements, such as tax and accounting regulations or mandatory disclosures.
  • Legitimate interests: When we have a business or commercial reason to use your data, such as:
    • Providing effective service management and technical support
    • Responding to your requests
    • Improving the security and usability of our services and website
    • Conducting business transactions
    • Informing you about new services or offers
      Even in such cases, your rights and freedoms will always be respected.
  • Consent: When you have freely given us your consent, which serves as the legal basis for processing certain information.

How We Share Your Data

In fulfilling our contractual and legal obligations, we may share your personal data with various service providers and suppliers. These third parties are bound by Data Processing Agreements and are legally required to safeguard your data confidentiality and security. Such parties may include:

  • External legal advisors
  • Financial and business consultants
  • Hosting and infrastructure providers
  • External auditors and accountants
  • Marketing companies (for promoting our services)
  • Outsourcing partners, etc.

Data Retention and Storage

We process and store your personal data for the duration of our business relationship and for as long as required to meet contractual and legal obligations.

We will delete your data when it is no longer needed for the purposes for which it was collected or if you request its deletion or raise an objection—provided there are no overriding legal obligations requiring us to retain the data. If your consent was the basis for processing, and you later withdraw it, we will also delete the data (unless a legal requirement prevents it).

Automated Processing and Profiling

We do not use automated decision-making or profiling in our business operations. We may use certain aspects of your data (e.g., professional activity or industry) in a partially automated manner to build a business relationship with you, but no decisions are made solely based on this.

How We Use Your Personal Data for Marketing Purposes

We may process your data to inform you about products, services, or offers that may interest you or your business.

This may include information you have provided directly or data collected while using our services. We will only engage in such marketing:

  • With your prior consent, or
  • Where we have a legitimate business interest to do so.

You have the right to object at any time to the use of your data for marketing purposes, including any related profiling.

Your Data Protection Rights

You have the following rights under the GDPR:

  • Right of access: Request a copy of your personal data and verify its lawful use
  • Right to rectification or erasure: Request correction or deletion of your data
  • Right to object or restrict processing: When data is inaccurate or no longer necessary
  • Right to data portability: Receive your data in a structured format or transfer it to another controller
  • Right to object to automated processing and profiling
  • Right to withdraw consent: Withdrawal does not affect lawful processing prior to the withdrawal

To exercise these rights, please contact us at:
📧 info@oneict.gr
We will evaluate and respond to your request within thirty (30) days. If we are unable to comply, we will explain why. Requests are free of charge unless they are excessive or repetitive, in which case a handling fee of up to €25 may apply.

Right to Lodge a Complaint

If you believe your data protection concerns have not been adequately addressed, you have the right to file a complaint with the competent authority:

Hellenic Data Protection Authority
📍 www.dpa.gr

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy or our data handling practices at any time, for service improvement or legal compliance. We recommend reviewing this page periodically. If any material changes occur, we will notify you via our services or email, giving you the opportunity to review the changes before deciding whether to continue using our services.